Are you a "Bad Client"?
by Genn Shaughnessy Breaking it down...
Some people don't realize the importance of how this industry works for us stylists, so I will break it down for you in a painful, the truth hurts kind of way.
This is my business, this is my job, this is my paycheck, this is how I feed my family and pay my bills. If you want my services that's fantastic I'm more than happy to provide them to you for a fee and as an appointment. Once you are paying for my services, we have now entered a working relationship and a different approach needs to be taken to establish boundaries in respecting someones livelihood. Especially if you're already friends. If you own a business or provide a service, I am sure you can relate.
Window of opportunity...
There is a "window of opportunity" for us. When we book services and appointments, and then turn away clients because you booked, the window of opportunity for another client is then closed. We sealed a deal with you, and turned away another.
When you cancel mere hours or minutes before an appointment for a non-emergency or sick related reason, not only are we not making money (which can be devastating to some stylists) but someone else who really wants the opportunity for an appointment also misses out. You can only imagine if 3-4 clients cancel in one day because they want to sit out in the sun or just don't feel like doing anything, those service dollars can someones add up to a car or health insurance payment, prescription medication money for those who don't have health insurance or groceries for them and their children for the week. Ya dig?
I need you to understand that as stylists book each service for a client a slot according to the time it takes to provide it and the client / stylist availability. We can have days where we are booked from the minute we start at 9/10 am straight through to close at 7/8 pm with no break for coffee/water/lunch and sometimes it's so crazy we don't even know if we went to the bathroom all day!
Here's an example of what a stylists schedule looks like on a typical day:
- 9:00 am to 9:45 am - Mary ; Haircut
- 9:45 am to 10:00 am - Kylie; Brow Wax
- 10:00 am to 10:45 am - Maggie; Foil Hilight
- 10:45 am to 11:15 am - Jason; Men's Cut
- 11:15 am to 12:15 pm - Maggie; Rinse foils, Haircut
- 12:15 pm to 1:15 pm - Josie; Hair Cut
- 1:15 pm to 1:45 pm - Roz; Extension Consultation, Bang Trim
- 1:45 pm to 2:00 pm - Penny; Brow Wax
- 2:00 pm to 3:00 pm - Kathryn; Haircut / Layers
- 3:00 pm to 4:00 pm- Megan; Haircut, Brow Wax
- 4:00 pm to 5:30 pm - Maureen; Haircut, silk treatment Brow Wax
- 5:30 pm to 7:30 pm - Sonya; Keratin Treatment
When a client strolls in with a Dunkin Donuts or Starbuck's coffee 15 minutes late, that tells me one thing; they have completely no respect for me or the client following their appointment. their 15 minute coffee break, is going to make me rush through their appointment to try and catch up, which makes me anxious and not happy, and sometimes it's not possible to catch up 15 minutes. For example a Haircut that takes 45 minutes, when their is a client scheduled 30-45 minutes after said appointment, it's not possible to make time. That Haircut will still take 45 minutes. When you show up 15 minutes late because you had to have your coffee house coffee, the client after you will now be upset because their 15 minutes late and maybe they have to pick up their kids at school, or bring their partner to work, or child to a Dr appointment. You get the idea now?
SOoooo what I am trying to say is, respect the people who treat you like gold, listen to all your marital and personal problems, give you extra advice on how to look your best. Give them fair notice to book someone else in your place and overall be a GOOD CLIENT. There is no reason not to. Your smart phones are never far from your side, so manage your time better and respect others.
We treat Good Clients much better then bad ones. Meaning; You'll look better and feel better.